Request a return

Returning your order:

Please request a return by emailing our support team at

We'll provide you with instructions on how to return your order.

Note: We do not accept returns for custom products or solid gold orders as they are made-to-order and cannot be re-sold. All earrings sales & grills (products intended for oral use) are final due to hygiene purposes.

We allow up to 14 days from date of dispatch to request your return. After this time period our system will not allow for it. There is also a 15% restocking fee for all returns.

We do not currently offer free returns labels. We will, of course reimburse the postage fee should you receive the wrong item or an item in error and have to ship it back.

Please make sure you have tracking and proof of weight for the parcel you're returning.

Please note, all items must be in the original packaged condition in order for us to accept your return. Watches must also have the protective peels in-place.


For orders included in the Buy 1 Get 1 Free offer, in order to receive a refund, BOTH items must be returned. If only 1 item is returned we reserve the right to reject the request. We do not accept returns on items bought with earrings in the BOGO deal.

Lifetime Guarantee: All Abora pieces come with a Lifetime Guarantee. This entitles you to a one-time replacement of your piece should you experience any manufacturing defects. This includes defective bails, defective clasps or stone faults. This guarantee is voided under intentional breakage, water damage or fading due to wear.

Please note, we can only offer replacements of the exact same item that is damaged, we cannot replace it for another item of the same or different value. If your item is no longer stocked, we can offer a gift card in place of your original item, for the original item amount paid.

To request a replacement for a faulty item or for more details on the Lifetime Guarantee, please email