How do I track an order?

Easily track your order by using your tracking link sent via email or SMS.

For additional help tracking your order please contact with your order number + name.

Can I cancel an order?

Cancelling your order:

Unfortunately, we are unable to cancel your order after it has been placed. Once you receive your item(s) you can request a return within 14 days, information on how to do this is at the top of the page.

If you have any questions, feel free to email our team at

I ordered multiple items and some have arrived before others, is there a problem?

In certain circumstances we will ship your order separately.

Custom pendants will be delivered separate to other items in your order, as these are made to order and will not be on shelf for dispatch on the day of ordering. We'll dispatch all other items in your order separate to your custom pendant so you don't need to wait for us to handcraft your custom piece.