My shipment has been delayed, why?

In extremely rare circumstances shipments may be delayed.


Our main warehouse is in Northampton, UK. All orders will currently be dispatched from our UK warehouse, we have plans to add warehouses in the US & Australia to improve delivery times in these areas in 2023.

If your order has been delayed for longer than 3 days from your original delivery window please reach out to for assistance.

What shall I do if something goes wrong?

Abora have a team of customer service specialists working 24/7 to provide support.

Please include a brief description of your problem along with an order number + name.


We have an average response time of 12 hours, please only send one support ticket as repeatedly opening tickets will delay our response time to your tickets.

If you'd like to add more information to a response you can reply directly to the email you have sent and this will not open another ticket.

Is COVID-19 affecting deliveries?
We are operating without delay. Every item that leaves our fulfilment centre has been sanitised, ensuring no cross contamination. Safety of our staff and customer is crucial.